Legal notice
We have been notified that you initiated a chargeback regarding merchandise purchased from Red Garter Ladies Apparel, Inc.
According to the carrier's tracking information, the order was successfully delivered to the shipping address provided at the time of purchase. We have documentation confirming delivery.
Due to the nature of the merchandise we sell, all sales are final, and we do not accept returns or issue refunds except where otherwise required by applicable law. Please refer to the Return Policy posted on our website for additional information.
We have submitted our response to the chargeback, along with the available transaction and delivery documentation, for review by the appropriate financial institution.
If you believe there has been an error regarding your order, please contact us so that we may review the matter.
Thank you,
Red Garter Ladies Apparel, Inc
3265 Falls Pkwy, Suite S
Branson, MO 65616
Phone: (417) 337-9542
Email: info@redgarterbranson.com
Merchant Chargeback Rebuttal
The customer placed an order with our business and authorized the purchase of the merchandise identified in the accompanying order documentation.
The order was shipped to the delivery address the customer provided at the time of purchase. According to the United States Postal Service tracking information, the package was successfully delivered to that address.
A copy of the USPS tracking record and delivery confirmation is attached as supporting documentation.
The merchant fulfilled its obligation by processing the customer's order, shipping the merchandise purchased, and delivering the merchandise to the address provided with the transaction.
Our business maintains an **All Sales Final / No Returns or Refunds Policy** due to the nature of the merchandise we sell. This policy is disclosed to customers through our published Return Policy and was in effect at the time of this transaction.
To the best of our records, the merchandise was delivered as documented by the carrier. We therefore respectfully dispute the chargeback and request that the issuer review the attached evidence and resolve the dispute in favor of the merchant.
Supporting Documentation
- Customer order confirmation and transaction information
- USPS tracking information
- USPS delivery confirmation
- Shipping information showing the delivery address associated with the order
- Copy or screenshot of the Return and Refund Policy that was in effect on the date of purchase
- Documentation showing where the Return and Refund Policy was disclosed to the customer, if available
- Relevant communications between the customer and merchant, if applicable
We certify that the information submitted in this response is accurate to the best of our knowledge and is supported by the accompanying business and shipping records.
